Complaints and suggestions
Hello dear customers,
Among the values to which we are committed at Soskin Arabia: absolute transparency and distinguished service. We are happy to receive your complaints and suggestions in simple steps:
How to submit and track a complaint:
You can communicate directly with the administration via email:
Or via WhatsApp at:
+966541339033
Write the complaint, mentioning the application number, and send it to us.
Complaint processing time:
We will work hard to address your complaint within one working week from the date of submitting the complaint. Some complaints may exceed this period due to their nature, but we promise to address them effectively and fairly as soon as possible.
In the following cases the complaint will be suspended or closed:
Complaint processing completed.
Failure to clarify the details of the complaint.
Failure to provide us with the requirements for handling the complaint.
The customer"s lack of response during the communication process.
We are also pleased to receive your suggestions to improve and develop our online store and provide better service.
How to submit a suggestion:
Contact via email:
Write the Suggestion and send it to us.
We thank you for shopping at Soskin Arabia, and we apologize if you encounter a problem that may be annoying, and we hope to serve you in the best way possible.